What for some might just be a game for others it’s far
more important, FIFA. The online
football game in which you can play football games against other players
online and create your own team has problems with hackers. These hackers aimed
their hacks, in which they stole such called FIFA coins that can be bought by
players, to high ranked FIFA players and well known YouTube FIFA gamers.
Top accounts were hacked
Just by asking the customer service to give them access to other accounts FIFA
accounts were hacked. The hackers pretended to be the actual owners of the
accounts and simply asked FIFA’s customer service if they could change the
account into their e-mail address. FIFA’s customer service was clearly not
paying attention that much and within minutes accounts from famous YouTubers
like W2S, in real life known as Harry Lewis, who has over 5 million subscribers on YouTube. As you can see in this
video he clearly wasn’t amused when he figured out how he got hacked. When he
tweeted out that he got hacked EA quickly responded to help him out to regain
access over his account. All the money he spent on FIFA was disappeared though
but FIFA assured him they would solve this issue. These players are known to
spend hundreds or even thousands of euros on the game so the financial consequences
are pretty big as well.
Customer service
The quick
response from FIFA was great and all but the real problem within this issue
lies with FIFA’s costumer service. Apparently it’s that easy to hack into
accounts that FIFA really should rethink their strategy about securing the privacy of
their users. How is it possible that these accounts were hacked simply by
asking FIFA’s costumer service team to change the entire account settings of
their users. Frankly FIFA needs to step up their game and make this a priority
issue within their FIFA game since this has not only happened to Harry’s FIFA
account but it happened to a lot of other highly ranked FIFA players and
creates an issue for all FIFA users and the security of their accounts. What do
you think FIFA should do to improve the privacy of their users and the security
of the accounts?
-Lennart Michels-
Although Fifa isn't a bank or governmental institution, they could've paid more attention to the security of the accounts to prevent this issue! They can simply improve the privacy of the customers' accounts by asking a few (extra) questions to verify the users' identity, like; date of birth, address or other personal information they've saved in their database.
ReplyDeleteI agree with Margarita, the FIFA could have done much more to prevent the hacking of the e-mail accounts. Especially, as these players are crucial for the success of the game, plus the lack of security is not exactly a good promotion.
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ReplyDeleteI also agree with Margarita and Sarah, EA seriously needs to improve its strategy regarding customers' privacy and safety. Moreover, since Ultimate Team is what makes Fifa so profitable for EA, issues related to this game mode can really harm EA in terms of reputation and financial profit. As it is shown by the youtuber in the video, many gamers invest a great amount of money in this game but I doubt that they will continue to do it if they can easily get robbed.
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